Special Orders

A Special Order is a product that Supercheap Auto specially sources for you directly from our network of over 300 trusted suppliers. We do not have these products available to be picked up from anywhere within our stores or distribution network.

A Special Order product is supplied directly from our trusted suppliers. If your order contains multiple products, it will be shipped to one of our stores and then packaged together and shipped to you so you receive only a single pain-free delivery.

Every Special Order product has a different delivery time. Add your postcode into the delivery calculator located on every product page for a delivery estimate. Products that are custom made to order can take up to 21 days for delivery. These products will be clearly labeled such as tailor-made seat covers and custom toolboxes. We endeavor to get these to you as soon as fast as we can.

Special Order products are available to order in our store network. Just ask our friendly team for assistance in store.

Special Orders fall under the same policy as our standard range of products which can be found here.

Yes. Online we have only 600,000 products which we have selected as the most popular ranges. We can order over 1,000,000 products through our store network. If the part or product you are looking for is not online, it's likely we will be able to order it through our stores.

Yes. All of our same payment methods are available on these products.

Unfortunately delays can happen from time to time. Our supplier’s close on all gazetted public holiday’s in their location and over the Christmas & New Year periods. Occasionally there could be a delay from the supplier due to various possibilities as well as from our freight forwarders.

Collect from Store is an alternate collection method for selected Special Order products that are purchased online. It provides an opportunity for a faster fulfilment of your order (compared to Home Delivery) and provides the flexibility for you to collect from your nominated store.

Collect from Store is available at all Supercheap Auto stores - subject to available products that we can supply with this service.

No, we do not charge additional fees for this service, it is free of charge.

You will receive a notification either by SMS or email (depending on what you selected when you placed your order) to confirm your order is ready to be collected.

Your order confirmation is required to pick up your order.
Note: If your order is bulky, bring a friend.

If you need someone to collect your order on your behalf, they will need a copy of the order confirmation email or SMS.

Store trading hours are displayed online on our store locator page and can vary by location.

Visiting the store prior to receiving the email or SMS alert may result in your items not being ready for collection when you arrive.

Your order must be collected within 7 business days, if you're unable to collect within this period of time we recommend contacting your collection store and advising when you will be able to collect your item. Uncollected orders will be cancelled and refunded after this period of time.