Club Frequently Asked Questions

Club is Supercheap Auto’s membership program which gives members access to these exclusive rewards and benefits:

• Best Price Credit – if the product you've purchased goes on sale within 14 calendar days from the date of your original purchase, we'll credit the difference direct to your Club account. This credit will have an expiry of 28 calendar days from the date it has been allocated to you.
• Receipt Free Warranty and E-receipts – Proof of purchase is stored on your Club account and can be used for warranties or returns.
• Club Specials – Get access to discounted pricing on a range of products each month available to members only.
• Email & SMS Updates – Receive email and/or SMS notifications of catalogues, upcoming sales as well as exclusive offers, member competitions and new product information.
• Club Competitions – Exclusive competitions that are open to Club members only.
• Club Events – Exclusive shopping events just for Club members.
• Bonus credit offers.
• Spend and get credit promotions.

If the product purchased by a Club member goes on sale within 14 calendar days after the date of the original purchase, the difference between the original purchase price and the sale price will be automatically credited to the Club member’s account as a credit.

Credit will be applied to the Club member's account within 24 hours following the start of the sale and will be valid for 28 calendar days from the date it was applied to the member’s account.

Club members will receive notification via email and/or SMS after credit has been applied to their Club member account. To spend credit, Club members must scan their card at a Supercheap Auto store or provide the mobile number or email address associated with their membership when making a purchase in-store or be logged into their membership account on the Supercheap Auto website when making an online purchase.

Example: On Monday, you head into your nearest Supercheap Auto store and buy a set of car seat covers for the full price of $50. On Wednesday, the same car seat covers are in the Supercheap Auto catalogue for $35. A credit for $15 is automatically added onto your Club account. You can then use the $15 credit towards your next purchase, provided it is spent within 28 calendar days after which the credit expires.

Best Price Credit EXCLUDES products which are on promotion as multi-buys, bonus buys or combo deals, all special order products, coupon offers, online only offers and offers to select members only.

You can become Club member at your local Supercheap Auto store or online here.

You can still join Club in store. However, you will be unable to activate your membership online and monitor any credit you may have received. We will be unable to contact you via email to let you know you have received credit or notify you of upcoming promotions or member specials.

First check that you have entered the correct email address, you can opt to resend the code and will be prompted to enter your email address again. We also recommend clearing your browser history and cookies first.

All Australian Supercheap Auto stores participate in the program, including our online store www.supercheapauto.com.au.

No. It’s free to join!

No. We do not allow joint accounts, and you cannot share your membership with other individuals (including your family or members of your household).

You may either receive a physical and/or digital membership card.

To shop online, ensure you are logged in to your Club account when you are placing your order.

To shop in store, provide the team member serving you with your mobile number or email address that is connected to your Club membership. They can also scan your membership card.

No, your credit is connected to your membership and not your card. Please notify us as soon as possible so that your lost card can be cancelled. When you receive a new card, this will be linked to your existing membership.

Drop into your nearest store, they will be able to issue you a new one.

Advise the team member that you are a member and provide the email address or mobile number associated with your membership. A search will be performed based on your email address or mobile number. We may ask you to provide personal identification to verify your identity. All purchases will then be applied to your membership.

If the message says your email is already in use:
An account already exists with this email address. Please follow the ‘forgot password’ URL to retrieve your password.

If the link in the email is not working:
You may have security enabled via your email software. Please review this, or contact our Customer Care Centre by calling 1300 175 010 or via email at customercare@supercheapauto.com.au.

Club offers will be marked with ‘Club Price’ in stores and marked with ‘CLUB’ in our online store. We may also notify you of these offers via email and/or SMS.

Our exclusive member offers (e.g. Credit bonus offers) are only accessible to Club members we can email. Therefore, you must be opted into receiving electronic marketing communications with a valid email address or mobile number to receive them. You can check your opt-in status and contact details by logging into your profile settings at www.supercheapauto.com.au/account/login.

Credit is a dollar amount that may be loaded to your Club account and is available to use at all Supercheap Auto stores in Australia including our online store www.supercheapauto.com.au.

We may offer you credit as part of promotional offers or campaigns. Separate terms and conditions will apply to each promotional offer or campaign and will set out any restrictions relating to your credit, such as the expiry of the credit.

See Best Price Credit above. Supercheap Auto may also update your credit balance with additional credit as a result of incentive(s) and/or promotional activities, such as bonus credit offers or spend and get credit offers.

If you have provided us with your email address, you will receive an email every time you receive credit. If you are an existing member and you have provided us with your mobile number, you may receive an SMS if you receive credit. If you are an existing member and haven’t provided us with your email address or mobile number and would like to receive credit notifications, please contact our Customer Care Centre on web chat.

You can view your credit balance and purchase history at any time by logging into your Club account here. You can also ask a Supercheap Auto Team member in store to look up your credit balance.

If you are having trouble logging into your Club account please click here to go to the password reset page and follow the prompts to login to your account. If you’re still unable to access your account after trying this link, please contact our Customer Care Centre on web chat.

To spend your credit online, log in to your Club account. If you have credit available, it will show in the top bar when you login. It will also be available to add as a payment method during checkout on the Payment page. You must select ‘apply credits’ to use any credit as part of payment towards your order.

To redeem in store, provide the Supercheap Auto Team member with the mobile number, email address or card linked to your Club account. Let them know you wish to spend your available credit.

Your credit will remain unused on your Club account until they expire or are otherwise spent.

You can spend your credit as a discount on your next eligible purchase at Supercheap Auto. Credit cannot be redeemed on purchases of gift cards or in store special orders, on laybys or for donations.

If you return a product that you have received credit for, we may reverse credit that has been or allocated to you in relation to that refunded product. We may notify you of any such reversals.

Refunded credit will expire from the date of the refund being issued.

Yes.

Separate terms and conditions will apply to each credit loaded to your account and will set out the expiry of your credit.

You can view expiries in the My Credit section of your account by logging in at www.supercheapauto.com.au/account/login.

Yes, in some circumstances. You can opt-out of certain member communications by following the instructions set out in the Supercheap Auto Terms and Conditions.

Yes. You can terminate your Club membership by either:

• Calling our Customer Care Centre (1300 175 010)
• Emailing us at customercare@supercheapauto.com.au
• Completing an online enquiry form at www.supercheapauto.com.au/contactus

If you are not happy with your Club membership, please let us know here. We value your feedback and would like to try and fix any issues you may be experiencing.

We may terminate your Supercheap Auto Club membership if you are inactive for five or more years (e.g. if you have not logged into our account, made a purchase or return, or interacted with our emails in more than five years).

No, you will be required to provide identification details to cancel your membership.

We have set out some further important information about the Supercheap Auto Club program in our Club Terms and Conditions. You can also find further information about how we handle your personal information in our Privacy Policy. We encourage you to read each of these policies before engaging in the program.

You can also contact us by:

• Calling our Customer Care Centre (1300 175 010) between 8:00am and 6:00pm (AEDT) on weekdays or between 9:00am and 5:00pm (AEDT) on weekends (Sunday is webchat only).
• Emailing us at customercare@supercheapauto.com.au
• Completing an online enquiry form at www.supercheapauto.com.au/contactus